Frequently asked questions

Products

A package is lost, what should I do?

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If your package is insured, you may need to file a claim with the carrier or the shipping company. They usually have specific procedures for lost or damaged packages.

Can I cancel/change my order?

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If you want to cancel or change your order, contact the customer service department of the company as soon as possible. Provide them with your order number and details about the changes you'd like to make.

What should I do if an order is missing an item?

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Follow any instructions provided by the customer service representative regarding the missing item. They may ask you to provide additional information, submit photos, or take other steps to resolve the issue.

Shipping and returns

How do I qualify for free shipping?

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Many companies offer free shipping on orders that meet a certain minimum purchase amount. For example, you may need to spend $50, $75, or more to qualify for free shipping.

How can I edit my address?

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Go to the website of the company where you need to update your address and log in to your account using your username and password. This is usually accessible by clicking on your username or profile icon at the top of the webpage.

Can I modify or cancel my order?

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If you want to modify or cancel your order, contact the customer service department of the company as soon as possible. Provide them with your order number and details about the changes you'd like to make.

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